Troubleshooting Tips

If you have problems using Cartographer, please reach out to our support team for help. Our support team may ask you to try various things to diagnose and fix your problem. Here are a few common requests we might make.

Important note: Please don’t try the following things unless one of our support team requests it!

Clearing Your Browser Cache

When you visit a web page, your browser will often “cache” its contents on your hard drive to help load it faster in future. Sometimes, when we update Cartographer, old cached files can get in the way and prevent things working. In some cases, clearing your browser’s cache may help fix a problem. Here’s a web site that shows you how to do this:

https://www.refreshyourcache.com

Important note: Clearing your cache may delete temporary data from other web sites too. Web page load speeds and offline browsing functionality may be temporarily affected.

Clearing Your Cookies

Cartographer uses cookies to remember your account details while you’re logged in to the app. In rare cases, cookies can become corrupted. Clearing them can help fix problems. Here’s an article on how to do this:

https://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html

Important note: Clearing your cookies will cause other web sites to “forget” who you are. You will need to log back in to any web sites you use that require logins.