Getting an Account

To access Cartographer you’ll need a user account, which is set up by the company or charity you are helping. When they create your account, you will receive an email entitled “Welcome to Cartographer!”. that looks something like this:

Hi NAME,
Welcome to Cartographer! To get started, click on the link below to create a password:

LONG LINK

You’ll be able to log in to Cartographer using your email and new password on the following web page:

SHORT LINK

A couple of points to note:

(etc…)

The email continues with a few tips, but the most important parts are the two links: the LONG LINK lets you set up a password, and the SHORT LINK lets you log in thereafter.

Setting your password

The long link in your welcome email lets you set a password on your account. You should click this link first, which will open a page in your web browser:

Enter a password in the text box provided. We impose a couple of restrictions to make passwords harder to guess:

  • passwords are case sensitive;
  • passwords must be 6 or more characters long;
  • passwords must contain one upper case letter, one lower case letter, one number, and one punctuation symbol.

Never, ever give your Cartographer password to anyone. Our support staff will never ask you for it, and nobody else needs to have it.

Click “Set password” to save your password once you’re happy with it. You’ll be taken to the login page where you can use your new password to log in.

Once you’ve set your password

The next time you need to log in to Cartographer, you can use the short link from your welcome email to access the web site (or follow our instructions for logging in). Log in using the email address you used to receive the welcome email, and the password you set above.

What if you forget your password?

The long link from your welcome email will expire once you have used it. If you forget the password on your account you can reset it by following the instructions for resetting your password elsewhere in this guide.

What if the long link expires?

The long link from your welcome email will expire if you don’t use it within a certain number of days (the email will tell you how long). Even if you never used the link, you can still follow the reset password instructions to gain access to your account.