The mobile app home screen allows you to choose from a list of workspaces (correlating to organisations and monitoring initiatives). Sometimes this list may appear empty, preventing you using the app:
If this happens, try the following troubleshooting steps:
Refresh the screen
The app could have “forgotten” which workspaces you’re part of. Try doing a “pull to refresh” gesture to refresh the screen. Place your finger on the middle of the screen and pull down. The app will contact our servers and download a new list of workspaces. We recommend doing this only when you have a good network connection (wifi or a fast mobile connection).
The app shouldn’t “forget” workspaces. If you experience this problem, please report the bug so we know to prioritise it.
Deactivate offline mode
Note that pulling-to-refresh only works if offline mode is disabled. If the “Work Offline” switch is enabled (green), tap it to switch it off before you pull to refresh.