Our support team may ask which version of the Cartographer app you're using. You can find it in the app itself, or on the sign-in screen if you can't get any further.
In the App#
- On the home screen, tap Settings at the top right.
- Look at the About line in the App Status section. It shows the version, for example Cartographer iOS 1.4.1.
- Tap About for more detail. Please tell us everything on the Version line, including the number in brackets (the build number).
On the Sign-In Screen#
If you can't sign in, the version is printed in small text at the very bottom of the sign-in screen, for example Cartographer 1.4.1 (42), OTA a1b2c3, API 2.7.0. Please send us the whole line.
From Your Android Home Screen#
On Android, if the Cartographer app isn’t starting properly or you can’t get to the Settings screen, you can find the version number as follows:
- Long-press the app icon on your home screen. Push the icon with your finger and wait 2-3 seconds before releasing it:
- A contextual menu will appear. Select the App Info item (the exact options on the menu may vary from device to device):
- A page will open in your Settings app called “App Info”. Scroll to the bottom of the page to find the app version:
- The user-facing version should be listed somewhere towards the bottom of the page (”1.3.7” in the image below). The build number (a number in the hundreds) may or may not appear in parentheses to the right (not shown below). Please share both of these numbers, if available, with our support team:
