Something not working in the app? Try the quick checks first, then look for your problem below.

Quick Checks#

1. Keep the app open on screen. It doesn't upload or download anything while it's closed or in the background.
2. Get on wifi and switch off Work Offline. Most problems with missing data or stuck uploads clear once the app can talk to our servers. The status line under the title bar should say Online (see Checking Uploads and Sync Status).
3. Pull down to refresh the home screen or survey list.
4. Update the app from the App Store or Google Play, and restart it.

Common Problems#

• Why Do I See “No Workspaces to Display”?
• A Survey or Photo Failed to Upload
• A Survey Says It Was Deleted or Moved on the Server
• The app says Data May Be Out Of Date, or a site or option is missing from a form: see Checking Uploads and Sync Status and Locations and Map Fields in the App.
• You can't sign in, or the app keeps asking you to sign in again: see Signing In to the App.
• The app asks you to sign in as someone else, or you share a device: see Accounts and Signing Out.

Telling Us About a Problem#

If the checks above don't help, please contact us (see Contact Us). It helps enormously if you include:

• The version of the app: What Version of the App Are You Using?.
• Your device and its operating system version: What Apple Device/OS are you Using? or What Android Device/OS are you are Using?.
• What you were doing, and what the app said.
• If we ask for it, a backup file: How to Export a Backup File from the App. The backup lets us recover surveys that couldn't be uploaded, so please don't delete the app or its data until we've looked.