If you report a problem, our support team may ask you to send a backup file from the app. It shows us what happened, and it lets us recover surveys that couldn't be uploaded.
Exporting a Backup#
- On the home screen, tap Settings at the top right.
- In the Troubleshooting section, tap Export Backup File.
- Choose the type of backup our support team asked for. If they didn't say, choose Everything (recommended, large).
- Wait while the app prepares the file. This can take a while if you have lots of photos.
- Your phone's share menu opens. Send the file to us by email, or save it to Dropbox, OneDrive or Google Drive and send us a link.
Types of Backup#
| Option | What it contains |
| Everything (recommended, large) | All your app data, including surveys and photos. The most useful, but can be a large file |
| Everything, no attachments (medium) | All your app data except photos |
| Database (small) | The app's database on its own |
| Survey Backups (small) | A copy of every survey you've recorded on this device, kept even after signing out |
| Attachments (large) | Just your photos, with details of which survey each belongs to |
| Logs (medium) | The app's activity logs, which help us diagnose problems |
Large files may be too big to email. If so, use a file-sharing service instead.
Exporting a Backup for Another Account#
If more than one account has used the app on your device, you can export a backup for each:
- Go to Settings → Accounts.
- Swipe on the account and tap Export.
If you can't sign in at all, tap the people icon at the bottom right of the sign-in screen, then swipe right on the account to export its backup.
The backup contains your survey data and photos, so only send it to the Cartographer support team.